Feedback from passengers

The Airport Authority takes no responsibility for the content of messages posted here. This service is for the benefit of airport users who wish to express their views or share helpful information with each other. Questions or comments posted on this page will not receive a response from airport staff. To contact the airport please see the Contact page.

adizat mohammed (nigiria lagos)
Wed, 9 Aug 2017, 10:24 pm
my parcel arrive in mutsla izikiwe airport yrsteday i and I not collect it they ask Mr to pay 45,400 for clearance, I told them I don't have
Qomorudeen Ridwan A (Lagos)
Wed, 2 Aug 2017, 12:48 pm
Please what are the requirements for transferring ones items sent to Abuja expecting to be send to Lagos Airport?

Do I need to go to Lagos Airport and tell them to help request for the items to be send from Abuja.

Please help to answer the questions
Real Nigerian (Abuja)
Sat, 22 Jul 2017, 8:11 am
This is the BEST Airport in the World.

Bottom line is: Nigeria is highly disorganised country, where many people in the public service are corrupt. Most officials at the airport are hoping to become a millionaire through the money the illegally extort from unsuspecting passengers. Top officials demand bribe from their staff, so the staff will be breaking the rule of engagement if they do not take bribe from people

So, do not complain for your bad experience because no one is employed to listen to you.
REPORT (ABUJA)
Wed, 1 Feb 2017, 6:02 am
The Airport Authority takes no responsibility for the content of messages posted here.

For Questions & Inquiries Or for urgent response use the below email address: naiairportabuja@gmail.com
Nwa biafria
Tue, 31 Jan 2017, 11:02 am
Why are we so backward? Why can't there be pride in anything Nigerian? Why can't airport staffs be trained to communicate with respect and carry out their duties without harassment and demand for bribe? Is anything inherently wrong with our grey matter as a people? Sort out the infrastructure, attitude and general experience in abuja airport!
J.Phillips (USA)
Tue, 20 Dec 2016, 11:29 am
This is one of the worst airports I've ever been to, and I've been to many. Must I tip everyone just to do their job? Security is the worst too. I went through security and the security officer took an item from me in a security checkpoint that is not listed as a banned item. I searched online and looked around the airport and did not see any signs or information banning a power strip. If TSA lets me carry it, I'm surprised that anyone else would forbid it.
The security officer was incredibly rude, uncommunicative, and unhelpful. It was too late for me to check my item, even though in most airports you can do that at the gate if there is a problem, so now I have to replace a harmless electronic device that is not prohibited as a carry on item.
I hope the airport will either post a complete list of prohibited items online and in airports, or educate the staff members property. Perhaps train them in general customer service as well so they aren't so rude.
Additionally, when a flight is delayed, post it on the flight schedule board. Why else would it be there? It doesn't do any good if it is not updated regularly to reflect flight times.
Dapeng Pan
Thu, 1 Dec 2016, 11:22 am
Is the airport going to be shut down for construction in January 2017?
Marko I (Croatia)
Wed, 2 Nov 2016, 12:57 pm
Greetings,
do you have an email where i can contact airport service?
Because it is not possible to contact by telephone number from eastern Europe.
Raheem sodiq (oyo state ibadan)
Thu, 1 Sep 2016, 3:22 pm
Please I want to know mayb I received. parcel from Mitchell armando in uk
Nicola (Britain)
Fri, 26 Aug 2016, 12:24 pm
I am a well travelled person both nationally and internationally. This is the worst Airport i have ever seen in my life. The place is infested by hungry greedy looking people who do not have a clue of what customer service is. They scream on top of their voices as if it was a centre of hard of hearing people. The customs officials are just but a bunch of money mongers waiting to take advantage of people. They tried to make me pay for my 5 pairs of shoes and i told them not in this life or even in the after life.One woman asked me why i held a British passport yet i was a black Nigerian.I just answered her to refer me to her senior so i can answer such a meaningless question. I stopped to take a look at a poster with wanted people and an office screamed at me and said why was i looking at the poster as if i knew the people. I am a Black British lawyer married to a very nice Nigerian man and this was my first time in his land but i promise you this was the last time i will ever use this airport unless there is a total change of the system..I was disgusted by the whole experience.
REPORT (ABUJA)
Wed, 3 Aug 2016, 11:52 am
The Airport Authority takes no responsibility for the content of messages posted here.

For Questions & Inquiries Or for urgent response use the below email address: naiairportabuja@gmail.com
Angie (US)
Tue, 24 May 2016, 5:48 pm
My boyfriend is in the military I'm trying to get back home to the USA but he went to go buy his ticket today and then tell him that need to clear his ticket? This really true
Nwakor Blessing (ikeja lagos)
Mon, 11 Apr 2016, 12:27 pm
Pls how do I confirm if I have a luggage
Guillermo Rodriguez (USA)
Sat, 2 Apr 2016, 4:50 am
Hi have big problems cause I send money to my girlfriend and the people still and airport so now I don't have more money cause I need show 3600 dollars before her flying and I don't not we're is the security and the airport
aderayo (lagos stata)
Tue, 9 Feb 2016, 10:23 am
My hurband arrived 7:35pm yesterday night is and some auhority stop him and. Ask him to pay 50000naira for clerance fee.and since then I have not heard from him they use this number to call me +234813268411 to call me and I tryed to call back but is not going and I have not heard from my husband since then
Estro (Nigeria)
Fri, 4 Dec 2015, 5:13 am
How much is visa to mexico:: and how much is passport
Titilayo (lagos)
Sun, 29 Nov 2015, 11:31 pm
please how do u confirm if i really have goods.... beacuse I received a message that I've good and I should call one number given to me. hope this is not a scam???
Stephen (Canada)
Fri, 16 Oct 2015, 2:14 pm
Where do you go to get an answer to questions
do British nationals require proof of funds to British Airport authorities befor leaving to fly to Canada or return to London. Never heard of this and are the british custom authorities at Abuja
Anengiyefa
Wed, 14 Oct 2015, 3:28 pm
My experience at this airport on arrival on an international flight, and even more so on my departure, was to put it bluntly, quite dissatisfactory! Nigerian Customs and immigration officials are impolite and lack cordiality, and I as a Nigerian am treated better in other countries than I am treated in my own country. This airport, as with every other airport in Nigeria, is incapable of providing any traveller with a pleasant airport experience. It was not a nice experience and I am not looking forward to coming back there, even though I have no choice since it is the only airport available to me in my nation's capital. I am sad that Nigeria cannot do better.
Adeleke Tawakalit Oluwatoyin (ilesa in osun state)
Fri, 7 Aug 2015, 11:58 am
pls and pls I want u to help me out I received message dis morning from Nnamdi Azikiwe international airport dat I hv some goods wit dem wit ref number #889973 so pls I want u to confirm it for me, because they ask me to pay #5900 for delivery nw.
Kalu Angel (Lagos)
Wed, 29 Jul 2015, 6:26 pm
Hello, good evening, I got a message from A Airlines telling me that a parcel was allocated to me KALU ANGEL from PHILLIP OGBONNA(from whom I was expecting something from) and a delivery guy's number from Atlantic Airlines was sent to me, have been calling him and has sent not less than 30,000 naira to him to send it to lagos airport and a money issue that was found in the parcel according to him...please was I just scammed? or was there really a parcel that came in that name? I hope to get an answer real quick this issue is an emergency, thank you in advance!
ANYANWU JUDITH .C.
Mon, 8 Jun 2015, 3:29 pm
Please,sir/madam I want to know if there is any parcel bearing name:ANYANWU JUDITH.C.sent from Birmingham England by Kelvin Anayo Umumuchukwu.thanks
MATHEW CALVIN (nigeria from nasarawa state)
Fri, 15 May 2015, 10:51 am
i wnt to ask hw to process 4 a vissa pls someone should tell me
Chido David Okenwa (Nigeria Abuja)
Mon, 9 Mar 2015, 3:21 pm
I want to know if there is any job for ssce (waec/neco) holder. If yes I am interested for it.
Thambi (india)
Fri, 6 Feb 2015, 5:27 pm
custom officers in Abuja airport harass people in the name of checking to get money, if u refuse they damage luggage, hold passport. they demand N3000 ,N2000 collect money without Any shame, What to do? Where, who can I complaint?
Chip Chop
Mon, 2 Feb 2015, 6:54 pm
I like my colleague, she's so nice
Jason (China)
Mon, 2 Feb 2015, 12:04 pm
In this airport, the custom issue is under the control of so called "Immigration office". Passages are not allowed to take their own wine only if you give money to the immigration people. what's more, they will hold you when you need to see the regulation of the custom.
I've been to loads of countries, and most of the international airports allows passenger to have two bottles tops, while this international airport looks like it's not owned by the country but the immigration office. What a shame!!!
If someone can really response to me, please send me the copy of your custom regulation so that I could have the evidence to prove the point of view to my people.
ABDELMONIEM AHMED ALI OMAR (EGYPT)
Tue, 9 Dec 2014, 4:39 pm
Dears Nnamdi Azikiwe International Airport Management,
I have two escalation about the lady who is measuring the temperature for Ebola free check.
while i and my family were travelling to Malaysia at 2PM 5th December 2014.
First escalation :-
She was not at her location and delegated someone from security to measure, he requested my wife to take off her HIJAB, which i refused definitely even we cancel the travel.
Second escalation:-
after we already did boarding she came 30 minutes later to insist taking off my wife HIJAB, and refused to accept all alternatives by measure the hands or any place in face, she requested only ears, which is conflicting with the photo you presented in the entrance which is in the face not in the ears.

I believe that is totally against the law and does not respect the basics of the majority Nigerian who are Muslims.
She asked my wife to get out from boarding gate and returned to her location where she was absent at out passing time, because of delaying the flight for this reason we agreed to go with my wife to the internal gate toilet for measure in ear??!!!!

i submitted that and i am looking for your feedback and action for non professional and bad attitude which can spoil the great efforts you are doing to enhance the services, and showed discrimination for religions, i ask if any christian nun will pass with her fully covered head except the face what will be done with her???

your feedback is fully appreciated.

Abdelmoniem A A Omar
+2348099444744
+201111007777
+971506589992
+60168041264
rebecca manlapaz (philippines)
Sun, 30 Nov 2014, 7:50 am
how much is cost of ticket when the passenger is a military?do you have flight from abuja direct to the philippine,intl.airport?and how much is cost of lagos to abuja intl?pls reply immiedietly.
Tana Floyd (Texas)
Tue, 7 Oct 2014, 9:57 pm
Is there a fee to leave Abuja during Ebola crisis?
Thomas Yakubu (London)
Sun, 28 Sep 2014, 5:30 pm
How on earth can one pay for trolley in an international airport, I have been to loads of countries Nigeria is the only country where you pay for trolley what a shame.
David lares
Sat, 13 Sep 2014, 2:55 pm
Hello I wanted to ask my girl is in Abuja airport and she told me they won't let her aboard the flight because she needs s yellow card to travel to United States but were can she get it fast and how much is it
Haverkort (Netherlands)
Mon, 11 Aug 2014, 3:13 pm
Did you have va flightnumber QF2127, on monday the 18 august, from Abuja to Amsterdam?
Is there on that day (18-8) a flight from
Abuja to Amsterdam? Yes: What is the flightnr and the time op departure?
felicia (from Nigeria schooling at Malaysia)
Tue, 5 Aug 2014, 4:03 pm
Please i want to know if i can post a bag containing clothes from abuja airport to malaysia and how soon. Pls reply me as soon as possible.
Ijeneme Gift chinenye (Nigeria.)
Mon, 21 Jul 2014, 12:02 pm
Please I want you to check if I received any parcel today from U.k?
Nneka Okoli (Abuja)
Sun, 13 Jul 2014, 6:43 pm
Will the airport be opened to passengers and customers tomorrow 14th July, 2014?
S, Damianova
Tue, 1 Jul 2014, 10:35 pm
How am I supposed to confirm that the plane has departed when there is no information on your so called official site? What is the meaning of the status scheduled when all over the world the status should change to departed ? TTry to improve your services.
simon okedu (abuja,nigeria)
Thu, 12 Jun 2014, 4:32 pm
Hw mch wil uk visa cost?,pls I need feedbck.
christian johnson (lagos)
Thu, 27 Feb 2014, 4:35 pm
PLS I WANT TO KNOW IF YOU GUYS HAVE ANY CONNECTION WITH THE NIGERIAN DEVELOPMENT CONTEST? PLS IM REALY EXPECTING UR REPLY...... 2
prince nyendwa
Thu, 27 Feb 2014, 2:56 am
Am leaving Nigeria on 28 February, and I bought 5 bottles of liquor, ami permitted to ve them in my hand luggage?
lyndsey
Tue, 26 Nov 2013, 6:03 pm
Do you have to have travel awollance to leave nigeria to the uk ????
JV Vasquez (US)
Thu, 17 Oct 2013, 4:59 pm
I need to get someone home from there and no credit cards how do I pay for a ticket in US
ochee mose (am from F.C.D .A abuja)
Wed, 2 Oct 2013, 12:26 pm
Am asking if possible for someone to receive a ggift from hongkong down here in throungh federal airports authority of nigeria nnamdi azikiwe international airport,abuja by ABV airport code.savely.thanks for ur cooperation.
ROMEO (ENUGU STATE NIGERIA)
Sat, 28 Sep 2013, 10:48 pm
HOW MUCH WIL IT COST ME TO GET CHINA VISA
Christopher (Nigeria living in US)
Wed, 18 Sep 2013, 9:13 pm
How can we rent a space at the Airport
to sale some merchandise.
braimoh raymond (abuja)
Thu, 5 Sep 2013, 11:24 am
pls i want to how to i`ll obtain an international passport an visa to travel to london,n how much it will cost.....thanks
Lori (united states)
Wed, 4 Sep 2013, 11:51 pm
i need to know how i can purchase a ticket from the states to fly some one back i was told you dont take credit cards how are they to get back
Alexandra Mustea (Canada)
Tue, 14 May 2013, 10:31 pm
Hello,
I'm interested in advertising, mainly in VIP Lounge Areas. Please provide me with your contact information, available options of advertisement at your airport and rates.

Thank you,
Alexandra Mustea
Franco Baldini (Italia)
Mon, 22 Apr 2013, 1:52 pm
Vorrei avere informazioni di voli da Abuja a Libreville nel Gabon,,non interessa orario, scali, giorno preciso,, ma solo minor costo - differenza fra partenza e ritorno di almeno 15/30 gg. GRazie
Dawn Gengler (America)
Sun, 24 Mar 2013, 3:29 pm
Nothing is showing up on your, "How to contact Nnamdi Azikiwe International Airport" page. please email that info. I have some questions and want some answers.
Philippa Windle (Belgium)
Tue, 26 Feb 2013, 1:44 pm
How does one call to the airport to confirm that one is going to take a booked flight?
i (uk)
Fri, 28 Dec 2012, 9:54 pm
Bad airport, people are hungry waiting to rob you as soon as you come out of there including airport security!
Victor
Tue, 25 Dec 2012, 8:33 pm
How much would it cost me to get an international passport and visa to travel to london
Sulaimon (Lagos Nigeria)
Thu, 15 Nov 2012, 3:18 pm
Dear sir, My name is sulaimon from Nigeria i want to know if i can get flight to KOSOVO from Nigeria. Kindly lead me through on how to go about it. Looking forward to hearing from you soon.
Thanks.
Oleg Tsvirko (Ukraine)
Thu, 5 Jul 2012, 6:02 pm
Hello, reputable company.
I want to know: do you have postcards with a picture of airplanes or airports? The point is that I collect these kinds of postcards. I have a lot of different specimens from all over the world, but from your company I haven’t yet. In the future, I plan to make a big exhibition of my postcards and show them to many people.
Therefore, I ask: could you send me some postcards, please? I would be very grateful for that.

My postal address is:
Oleg Tsvirko,
PO Box V-364,
Kyiv-1,
01001,
UKRAINE

In advance thank you. I wish you success and a large development of your company. Thanks a lot!
Sincerely,
Oleg Tsvirko
AYOBAMI PÈPÈ 08065159738 (Nigeria,oyo state ibadan)
Sat, 18 Feb 2012, 6:03 pm
I want to confirm the fee for a flight of Peru from nigeria.thanks.

Have you used Nnamdi Azikiwe International Airport? Love it? Hate it? We welcome your reviews, questions, or comments about the airport. Your feedback, if suitable, will be published on this page for the benefit of other users.